Q: What can I do if I wanna make a order cancellation  and changes?

A: If you would like to cancel your order, or need to make changes, please contact us within 24 hours after placing an order. Due to the fact that all items are handmade to order, we do not accept cancellations and changes after 24 hours.

Q: Do you ship to my country?

A: Yes! We ship worldwide, and we take care of customs and import taxes, so you won't need to pay anything extra upon delivery.

Q: How long does it take to make a case?

A: Orders ship within 15 days. After each case is made, it needs about a week to fully dry before we pack and ship it. Once your order has been shipped, delivery usually takes around 10 days (Standard Shipping: 7–14 business days; Expedited Shipping: 5–10 business days).

Q: How much is shipping?

A: Free shipping on orders over $49 USD. Standard shipping is $5.99 USD. Expedited shipping is $12.99 USD.

Q: My address is/was incorrect, what do I do?

A: If you notice that your address was incorrect before your order was shipped out, please email us ASAP any changes that need to be done. If your order was shipped back to us due to an insufficient address, it is the buyer's responsibility to pay for shipping again with their correct address included. We won’t do any refunds for buyer’s responsibility.

Q: I have not received an email order confirmation.

A: You most likely put in your information wrong at checkout, therefore our system did not send you an email. Email cccreamcase.official@gmail.com for an update.

Q: My shipping label has been created, but there has not been an update on it.

A: We work on about hundreds of orders at once, so don’t worry! You will get an update on it soon. If you have not received an update for over 5 days, please email cccreamcase.official@gmail.com so I can check up on your order. 

Q: What is the cream and figures made of?

A: The cream is made of silicone. The figures are made of silicone, resin or plastic.

Q: Is this ____design  in stock?

A: Every case is handmade to order for your phone model, so we'll start making yours as soon as you place your order.

Q: Can you make my phone model?

A: Handmade phone cases are for ANY phone model. If your model isn’t shown on page, please email me!

Q: I received the wrong phone case.

A: Email cccreamcase.official@gmail.com and we will help you!