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Pompompurin Decoden Material Bag
Angebotspreis  $29.99 Normaler Preis  $39.99
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Frequently asked questions

What phone models can be made?

We can make cases for all phone models, including iPhone, Samsung, Huawei, LG, Google, Motorola, Vivo, Oppo, Redmi, Realme, and more.

Please leave your exact phone model in the note box on the Shopping Cart page, or contact us by email @cccreamcase@163.com

Will the phone case look exactly the same as the photos?

Each case is 100% handmade, so every piece is unique.

To ensure the best fit for different phone models:

โ€ข Charm positions may be slightly adjusted

โ€ข The number of charms may vary depending on the phone size

โ€ข In rare cases, charms may be replaced with similar styles if they are temporarily out of stock

We always aim to make your case as close as possible to the design shown in the listing photos.

If you do not accept any adjustments, please contact us before placing your order.

Why might there be small imperfections?

Because each case is carefully handmade, minor imperfections such as small bubbles, slight bumps, light dye variations, or tiny scratches on charms may occur.

Will the phone case border color be same as the photos?

Only iPhone cases will have the same border color as shown in the listing photos.

For non-iPhone models, the case frame will be clear or black, depending on availability.

What if I ordered the wrong model?

Before shipment: You may modify your order once for free.

After delivery: If the wrong model or style was ordered for personal reasons, you may choose to pay 50% of the item price for a remake and reshipment.

What if I receive a damaged or incorrect phone case?

If the issue is caused by our mistake or the carrier (such as a wrong model being made, a damaged package, or a lost shipment), please contact us as soon as possible. We will remake and resend your order for free, or offer a full refund, depending on the situation.

How can I contact you?

If you have any questions, feel free to contact us anytime:

๐Ÿ“งย Email:ย cccreamcase@163.com

๐Ÿ“ฑย WhatsApp:ย +86 186 2131 5473

Delivery and Return

Processing Time

All cases are handmade. Your order will be shipped within 5-8 business days after purchase.

Shipping & Tracking

We shipย worldwide. Shipping time depends on your delivery address and is typically 6-12 business days.

Once your order has been shipped, you will receive a shipping notification email. Tracking information will also be available on our website.

Order Changes & Cancellation

If you need to make any changes or cancel your order, please contact us within 24 hours after placing the order

7-Day Return Guarantee

We want you to be happy with your purchase. If for any reason you are not satisfied, you may request a return within 7 days after delivery.

Conditions for Returns

โ€ข Items must be unused, in original condition, and with original packaging.

โ€ข Customers are responsible for return shipping costs, unless the return is due to a quality issue.

Quality Guarantee

If your item arrives damaged or has a quality issue, please contact us within 3 days after delivery.

We will offer a free remake or a full refund, depending on the situation.

How to Start a Return

Please email us at cccreamcase@163.comย 
Our team will guide you through the process.

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